Privacy Policy
Privacy Policy
FlexoSense Pte Ltd and its affiliates ("FlexoSense , we/us/our") are committed to safeguarding the privacy of our customers and users ("you/your") and the Personal Information you have entrusted to us. It is important for you to understand what Personal Information we will collect, how we will use it, and who may access it.
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Personal Information means information about an identifiable individual. It includes information that you have provided to us or was collected by us from other sources. It may include details such as your name and address, age and gender, personal financial records, identification numbers and personal references, to the extent permitted by local laws.
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This Privacy Policy governs your use as a visitor and/or user to www.flexosense.com and/or other websites managed by FlexoSense that reference the Privacy Policy (the "FlexoSense Sites"). Please read the Privacy Policy carefully. By using, accessing and/or visiting the FlexoSense Sites, you accept and agree to the Privacy Policy. If you do not accept and agree to the Privacy Policy, you should immediately stop using, accessing, and/or visiting the FlexoSense Sites.
Our websites may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your Personal Information. Please check these policies before you submit any Personal Information to such third party websites.
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This Privacy Policy is intended to explain our privacy practices and covers the following areas:
(a) What Personal Information about you we may collect.
(b) How we may use your Personal Information.
(c) Who we may share your Personal Information with.
(d) Contacting us & your rights to prevent marketing and to access and update your Personal Information.
(e) Our Cookies Policy.
(f) How changes to this Privacy Policy and the Cookies Policy will be made.
Information We May Collect About You
We will collect and process all or some of the following Personal Information about you:
(a) Information you provide to us. Personal Information that you provide to us, such as when using the contact form on our website, including your name, email address, and other contact details;
(b) Our correspondence. if you contact us, we will typically keep a record of that correspondence;
(c) Information about how you use our products and services such as information about the amount of time you use our products/services for the pages you visit, and other information about your activities while using our hardware or software. We collect this in order to develop our products and services, and to understand what your usage patterns and preferences are so that our marketing is relevant to you;
(d) Survey information we may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey;
(e) Promotions we may request Personal Information to administer your participation in contests, sweepstakes or other promotions that we organize;
(f) Device Information such as information about your operating system, browser, software applications, IP address, geolocation, security status and other device information in order to improve your experience, to protect against fraud and manage risk;
(g) Marketing preference information details of your marketing preferences (e.g. communication preferences) and information relevant to selecting appropriate products and services to offer you;
(h) Website and communication usage details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs, other communication data, and the resources that you access;
(i) Activities on Social Networking Sites (SNS) if you choose to participate (for example, by "liking" FlexoSense's profile on LinkedIn, posting a message, or answering a poll), we will have access to the information you divulge which may include Personal Information, depending on your SNS privacy settings.
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Uses Made of your Personal Information:
In this section, we set out the purposes for which we use Personal Information that we collect via our website and, in compliance with our obligations under local laws, identify the "legal grounds" on which we rely to process the information.
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These "legal grounds" allow companies to process personal data only when the processing is permitted by the specific "legal grounds" set out in local laws, as applicable.
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Consent: where you have consented to our use of your information
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Contract performance: where your information is necessary to enter into or perform our contract with you.
Legal obligation: where we need to use your information to comply with our legal obligations.
Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.
Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
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Please note that in addition to the disclosures we have identified below, we may disclose Personal Information for the purposes we explain in this notice to service providers, contractors, agents, advisors (e.g. legal, financial, business or other advisors) and affiliates of FlexoSensethat perform activities on our behalf, as well as other members of the FlexoSense group.
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(a) To provide and manage products and services you have requested to administer our services, including to carry out our obligations arising from any agreements entered into between you and us, or to notify you about changes to our services and products.
Use justifications: contract performance; consent, legitimate interests (to enable us to perform our obligations and provide our services to you or to notify you about changes to our service).
(b) To communicate with you regarding products and services that may be of interest to provide you with updates and offers, where you have chosen to receive these. We may also use your information to market our own and our selected business partners' products and services to you by way of in-app alerts, post, email, phone, SMS or online or social media advertisement. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option on the appropriate platform to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you.
Use justifications: legitimate interests (to keep you updated with news in relation to our products and services); consent.
(d) To understand our customers and to develop and tailor our products and services we may analyse the Personal Information we hold in order to better understand your usage patterns, preferences and marketing requirements, as well as to better understand our business and develop our products and services;
Use justifications: legitimate interests (to ensure the quality and legality of our services and to allow us to improve our services).
(e) To monitor certain activities to monitor queries and transactions to ensure service quality, compliance with procedures, terms of use and policies, and to combat fraud (including running anti-fraud checks against your payment method when processing your order(s) on our website);
Use justifications: contract performance, legal obligations, legal claims, legitimate interests (to ensure that the quality and legality of our services).
(f) To inform you of changes to notify you about changes to our services and products.
Use justifications: legitimate interests (to notify you about changes to our service).
(g) To ensure website content is relevant to ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers.
Use justifications: legitimate interests (to allow us to provide you with the content and services on the websites).
(h) To reorganize or make changes to our business in the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organization, we may need to transfer some or all of your Personal Information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization. We may also need to transfer your Personal Information to that re-organized entity or third party after the sale or reorganization for them to use for the same purposes as set out in this policy.
Use justifications: legitimate interests (in order to allow us to change our business).
(i) In connection with legal or regulatory obligations We may process your Personal Information to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your Personal Information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
Use justifications: legal obligations, legal claims, legitimate interests (to cooperate with law enforcement and regulatory authorities).
Identity Verification
When you initiate a transaction on our site, we may process your Personal Information (including your name, mobile number, identification number, passport number, nationality, address, date of birth and related documents including your identification card, passport, proof of residence documents such as utility, phone or bank statements and/or government agency letter) for the purposes of identity verification checks and/or to comply with our know-your-customer obligations under applicable laws.
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Third Party Services
Processing of Payments on our Site
When you submit a payment request on our site (when making purchases from our online store), we pass your payment information (including information about your past transactions, the current transaction, credit card details and IP address) to a third party service provider which conducts anti-fraud checks on our behalf. Our online store merely queries whether the payment information provided by you satisfies the criteria set by the third party’s algorithm and then returns back the results. If your payment information does not satisfy their criteria, the payment request will be declined. This process may result in you not being able to complete a purchase on our site. You may want to check your payment information or try again using a different method of payment.
PayPal is offered as a payment method. When using PayPal on www.flexosense.com a user must provide their PayPal email address. The user will then be directed to paypal.com to complete their payment, after which they will be redirected to www.flexosense.com to complete the order.
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Shipping Providers and Export Control
We offer shipping through third parties: FedEx, UPS, and other local or international shipping providers. We pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.
Analytics
FlexoSense uses Google Analytics, to track aggregate behavior of visitors on www.flexosense.com. Google Analytics is a web analytics service provided by Google Ireland Limited. If the responsible body for the data processing that occurs via this website has their basis outside of the European Economic area and Switzerland, then the associated Google Analytics data processing is carried out by Google LLC. Google Ireland Limited and Google LLC. will hereinafter be referred to as “Google”.
Google Analytics uses “cookies”, which are text files saved on your computer, to help the website analyze your use of the site. The information generated by the cookie (including the truncated IP address) about the use of the website will normally be transmitted to and stored by Google.
Google Analytics is used exclusively with the extension "_anonymizeIp ()" on this website. This extension ensures an anonymization of the IP address by truncation and excludes a direct personal reference. Via this extension Google truncates your IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. The IP address, that is provided by your browser in using Google Analytics will not be merged by Google with other data from Google.
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On behalf of the site operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activity and to provide other website and internet related services to the site operator (Art. 6 (1)( f) GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by the pseudonymization of their data.
Google LLC. offers a guarantee to maintain an adequate level of data protection on the basis of European standard contractual clauses. The data sent and linked to the Google Analytics cookies, e.g. user IDs or advertising IDs will be automatically deleted after 50 months. The deletion of data whose retention period has been reached is carried out automatically once a month.
You may refuse the use of cookies by selecting the appropriate settings in your browser. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout
You can prevent data collection via Google Analytics on this website by clicking on the Cookies Policy. An "Opt-out Cookie" shall then be applied which shall prevent any future collection of your data when visiting this website.
Further information concerning data processing and use by Google, the settings and deactivation possibilities can be found in the Google Privacy Policy (https://policies.google.com/privacy) as well as in the Google Ads Settings (https://adssettings.google.com/authenticated).
reCAPTCHA
We use the reCAPTCHA service provided by Google LLC (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google's privacy policy, please visit: https://policies.google.com/privacy?hl=en
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Security of your Personal Information
(a) We use physical, electronic and procedural safeguards to protect against unauthorized use, access, modification, destruction, disclosure, loss or theft of your Personal Information in our custody or control.
(b) We have agreements and controls in place with third party service providers requiring that any information we provide to them must be safeguarded and used only for the purpose of providing the service we have requested the company to perform.
Security over the Internet
(a) No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with data protection legislative requirements.
(b) All information you provide to us is stored on our or our subcontractors' secure servers and accessed and used subject to our security policies and standards.
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Retention of your Personal Information
Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When Personal Information is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.
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Marketing
In providing us your Personal Information, you consent to receive our Direct Marketing communications and/or not have your Personal Information shared among the members of the FlexoSense group for the purpose of marketing. If you prefer not to receive our Direct Marketing communications you can have your name deleted from our Direct Marketing and/or shared information lists.
Direct Marketing means our communication with you such as mail, telemarketing or email, using your contact information, to inform you about products and services that we think may be of interest and value to you. This does not include communications regarding products or services that you currently have, including improved ways to use the products, or additional features of the products as well as transactional information.
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Updating information
We will use reasonable endeavours to ensure that your Personal Information is accurate. In order to assist us with this, you should notify us of any changes to the Personal Information that you have provided to us by contacting us as set out in the "Contacting Us" section below.
Your rights
If you have any questions in relation to our use of your Personal Information, you should first contact us as per the "Contacting Us" section below. Under certain conditions, you may have the right to require us to:
(a) provide you with further details on the use we make of your information;
(b) provide you with a copy of information that you have provided to us;
(c) update any inaccuracies in the Personal Information we hold;
(d) delete any Personal Information the we no longer have a lawful ground to use;
(e) where processing is based on consent, to withdraw your consent so that we stop that particular processing;
(f) object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights;
(g) restrict how we use your information whilst a complaint is being investigated; and
(h) Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.
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Contacting us
If you have any questions or concerns about our privacy practices, the privacy of your Personal Information or you want to change your privacy preferences, please contact us through the Contact page.
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Cookies policy
We use cookies on the websites. To find out more about how we use cookies, please see our Cookies Policy.
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Changes to our Privacy Policy and/or Cookies Policy
We may change the content of our websites and how we use cookies and consequently our Privacy Policy and our Cookie Policy may change from time to time in the future. If we change this Privacy Policy or our Cookies Policy, we will update the date it was last changed below.